We would like to inform all clients and seasonal residents that Bracebridge Animal Hospital and Huntsville Animal Hospital will no longer be providing after regular hospital hours emergency coverage. This decision comes after a very extensive analysis and review of the frequency and nature of emergency calls received and those cases actually seen by our respective hospitals.
Please know this decision did not come lightly and an exhaustive review of all the factors that contributed to this decision were taken into account. We recognize this may come as a disappointing surprise to some of you and encourage you to contact us if you have concerns or questions as to how we arrived at this decision.
To that end, it is imperative to understand the costs involved with operating after hours emergency coverage have continually escalated over recent years and the lifestyle balance for our professional staff was being compromised substantially.
We assure you there is still after hours emergency coverage available to the residents of Muskoka. The Barrie Huronia Veterinary Emergency Hospital is open for all evenings, weekends and holidays. There is also a new veterinary tele-health service available. Clients can speak directly with a veterinarian regarding questions or concerns with their pet and receive advice as to whether their pet may truly require being seen as an emergency outside of our regular hours of hospital operation. This service will enable clients to preclude the need for being seen after our regular hospital hours and thus reduce the costs associated with emergencies.
We trust you will understand this decision was made taking all parties into consideration. We have always valued, and will continue to value, the trust you have placed in us to be your pet’s health care provider. Rest assured we will continue to provide the outstanding client service you have become accustomed to and will always welcome you and your pets with open arms.
Sincerely,
Dr Jason McLeod and the Team at Bracebridge Animal Hospital
